Frequently Asked Questions

1. How long will it take to process and deliver my order?

Your order is processed within 1-2 business days (Monday to Friday). Delivery typically takes 3-5 business days, so you can expect your order to arrive within approximately 4-7 business days.

2. What is your return policy? Who covers the return costs?

Returns are accepted within 30 days of delivery. The customer is responsible for return shipping costs unless the item received is defective or incorrect. In such cases, Lumari Lights will cover return shipping.

3. Do you deliver worldwide?

Currently, Lumari Lights ships exclusively within the United States with USPS and DHL. We are exploring options to expand our delivery service internationally in the future.

4. Which payment methods does Lumari Lights accept?

Lumari Lights accepts a variety of secure payment methods, including Visa, MasterCard and American Express.

5. Is my payment information secure when ordering from Lumari Lights?

Yes, your payment information is completely secure. Lumari Lights employs industry-standard SSL encryption and continuously updates its systems to ensure the highest security standards.

6. Can I change my delivery address after placing my order?

Once your order has been processed or shipped, it's not possible to change the delivery address. Please carefully verify your address details before confirming your purchase to ensure a smooth delivery.

7. How quickly will my return be processed?

Returns are processed within 7 business days after receipt and inspection. You'll receive a confirmation email when your refund is issued to your original payment method.

8. What if I receive a defective or damaged item?

If you receive a defective or damaged product, please contact our customer service immediately at info@lumarilights.com. Include photos of the damage within 48 hours of delivery. Lumari Lights will cover return shipping costs and arrange a refund or replacement promptly.

9. How can I track my order?

Once your order ships, you'll receive an email containing a tracking number. Use our tracking page to follow your order's delivery progress.

Contact Information

Boutique Name: Lumari Lights
Company name: AMI COMMERCE LLP
Company number: OC435667
Registered Address: 13 Hawley Cres, London, Greater London, NW1 8NP, United Kingdom
Email-Address: info@lumarilights.com
Telephone number: +16505467892

Customer service hours:
Monday to Friday: 9 AM - 6 PM
(EST) Eastern Standard Time (New York)

We aim to respond within 24 hours.

Track your order anytime at our Order Tracking Page.