Return & Refund Policy

At Lumari Lights, your satisfaction illuminates our path! We understand that sometimes a product might not perfectly align with your expectations. Our commitment is to ensure the return and refund process is as clear and effortless as possible. Please review our policy carefully for a seamless experience.

1. Our Commitment to You

We are dedicated to providing accurate product descriptions and high-quality items. If your purchase doesn't bring you complete satisfaction, we're here to guide you.

2. Eligibility for Returns

• Timeframe: You have 30 calendar days from your order's delivery date to initiate a return.
• Item Condition: To be eligible for a return, your item must be:
  • Unused and in the exact condition you received it.
  • In its original packaging, including all accessories, tags, and protective materials.
  • Free from any signs of wear, damage, or alteration.
• Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned unless they arrive defective:
  • Customized/Personalized Items
  • Gift cards
    

3. How to Initiate Your Return

To begin a return, you must contact our Customer Service team within the 30-day return window at info@lumarilights.com. Please do not send your item back before receiving confirmation and instructions from us.

When reaching out, please provide the following details to expedite your request:

• Your Order Number: (e.g., #3574)
• Item(s) you wish to return: (e.g., "Modern Elegant Wall Lamp")
• Reason for return: (e.g., "Changed my mind," "Item too small," "Received damaged item," "Incorrect item received")
• Photos/Videos (if applicable): For damaged or incorrect items, please attach clear photos or a short video showcasing the issue.

4. Return Shipping

• Your Responsibility: For returns due to a change of mind, incorrect size selection, or other non-defective reasons, you are responsible for the return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
• Lumari Lights' Responsibility (Defective/Incorrect Items): If you received a defective, damaged, or incorrect item, Lumari Lights will provide a prepaid return shipping label. Please follow the instructions provided by our Customer Service team.

5. Return Address

Important: The return address might differ from our registered office or fulfillment center. Always wait for specific return instructions and the correct return address from our Customer Service team before shipping your item. Sending returns to an incorrect address may lead to delays or non-receipt of your return.

6. Refunds

Once your returned item is received and meticulously inspected by our team, we will send you an email notification confirming its receipt and the status of your refund.

• Processing Time: If your return is approved, your refund will be processed within 7 business days of our receipt and inspection of the returned item.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Bank Processing Time: Please note that it may take an additional 5-7 business days for your bank or credit card company to process and post the refund to your account. This timeframe is beyond our control.
• Partial Refunds: In certain situations, a partial refund may be granted:
  • Any item not in its original condition, damaged, or missing parts for reasons not attributable to our error.
  • Items returned more than 30 days after delivery.
  • If the product or packaging is damaged upon return due to inadequate packaging by the customer, we reserve the right to deduct a portion of the refund based on the diminished value.

7. Exchanges

We are delighted to facilitate exchanges for eligible items.

• Process: If you wish to exchange an item for a different size, color, or a completely different product, please contact our Customer Service team at info@lumarilights.com with your exchange request. We will guide you through the process, including checking stock availability and arranging for the return of your original item and shipment of the new one.
• Shipping Costs for Exchanges: Similar to returns, if the exchange is due to a customer preference (e.g., wrong size ordered, changed mind), the customer will be responsible for the return shipping costs of the original item and the shipping costs of the new exchanged item. If the exchange is due to a defective or incorrect item received, Lumari Lights will cover all associated shipping costs.

8. Damaged or Defective Items upon Arrival

• Immediate Inspection: Please inspect your order immediately upon receipt (within 24 hours of delivery) and notify us without delay if the item is defective, damaged, or if you received the wrong item.
• Reporting: Contact us at info@lumarilights.com with your order number and clear photos/videos of the damage or defect. This will enable us to evaluate the issue and resolve it promptly.
• Resolution: We will work with you to arrange for a replacement, exchange, or full refund, including covering all associated shipping costs.

9. Wrong Delivery Address Provided by Customer

If you entered an incorrect or incomplete delivery address during checkout, please contact us immediately at info@lumarilights.com. While we will make every reasonable effort to amend the address before shipment, we cannot guarantee changes once an order has been processed or dispatched.

• Undeliverable Packages: If a package is returned to us due to an incorrect address, refused delivery, or failure to collect it from a pickup location, we will contact you. We reserve the right to charge for the actual return shipping costs incurred by us and the re-shipping costs to send the package to the correct address. If you opt for a refund in such cases, the original shipping costs and return shipping costs will be deducted from your refund.

10. Customs and Import Taxes (for International Orders)

For orders shipped outside of the United States, customs duties, import taxes, and any applicable handling fees may be applied by your country's customs authorities. These costs are the sole responsibility of the customer and must be paid at the time of delivery or before customs clearance. Lumari Lights is not responsible for these charges and cannot predict what they may be. Please check with your local customs office for more information.

11. Contact Us

Should you have any further questions about our Return & Refund Policy or require assistance with a return, please do not hesitate to contact our Customer Service team:

• Email: info@lumarilights.com
• Response Time: We aim to respond to all inquiries within 24 business hours.

Contact Information

Store Name: Lumari Lights
Registered Address: 85 Delancey St, New York, New York, 10002, United States
Email-Address: info@lumarilights.com
Telephone number: +16505467892

Customer service hours:
Monday to Friday: 9 AM - 6 PM
(EST) Eastern Standard Time (New York)

We aim to respond within 24 hours.

Track your order anytime at our Order Tracking Page.