Terms of Service

Welcome to Lumari Lights! These Terms of Service ("Terms") outline the rules for using our website and services. By accessing or interacting with our site, you agree to be bound by these Terms. Please take a moment to read them carefully.

1. Definitions

Return/Withdrawal Period: The timeframe in which a customer may legally cancel their purchase.
Consumer: An individual acting outside of commercial or professional purposes who enters into a remote agreement with the seller.
Day: A calendar day.
Term Transaction: A long-term agreement involving multiple product or service deliveries over time.
Right of Withdrawal: The consumer’s option to terminate the contract during the allowed withdrawal period.
Entrepreneur: The entity or person offering goods and/or services remotely to consumers.

2. Business Information

Boutique Name: Lumari Lights
Company name: AMI COMMERCE LLP
Company number: OC435667
Registered Address: 13 Hawley Cres, London, Greater London, NW1 8NP, United Kingdom
Email-Address: info@lumarilights.com
Telephone number: +16505467892

3. Scope of Terms

These Terms apply to all offers and remote contracts made between Lumari Lights and its customers.

4. Product Offers

All offers are non-binding and based on availability. If an offer has a time limit, it will be clearly stated. Product and service descriptions will be accurate and complete.

5. Formation of Contract

A contract is established when the consumer accepts an offer and meets the stated conditions. A confirmation of acceptance will be sent electronically without delay.

6. Right to Cancel

Consumers have the right to withdraw from the contract within 30 days of receiving their order, without needing to give a reason. For further details, please refer to our Return Policy.

7. Customer Responsibilities During Withdrawal Period

During the 30-day window, consumers must treat products and packaging with care. Returns must be made in original condition.

8. Withdrawal Exceptions

Custom-made, perishable, or otherwise excluded products are not eligible for withdrawal. Exclusions will be clearly noted in product descriptions.

9. Pricing Information

All prices are in USD (U.S. Dollars) and include applicable taxes unless noted otherwise. We reserve the right to update prices if tax rates change or due to unforeseen circumstances.

10. Product Guarantee

We guarantee our items will meet the agreement terms, match the descriptions, and deliver reasonable quality. For product issues, see our Return Policy.

11. Shipping & Fulfillment

Orders are shipped to the address provided by the customer. Processing will occur promptly, with a maximum shipping timeframe of 30 days. In the event of delays, we will notify you and offer the option to cancel. For more details, please visit our Shipping Policy.

12. Ongoing Contracts

For agreements without a fixed end date, customers can terminate at any time with a 1-month notice.

13. Payments

All payments are handled securely in accordance with legal and safety standards. If there is a payment issue, we’ll notify the customer and try to resolve it amicably. For full details, see our Payment Policy.

14. Submitting Complaints

If you have a complaint, please contact us at info@lumarilights.com. We aim to respond within 30 days of receiving your message.

15. Privacy Notice

Your personal data matters to us. Visit our Privacy Policy for full details on how your information is collected and protected.

Contact Us

Customer service hours:
Monday to Friday: 9 AM - 6 PM
(EST) Eastern Standard Time (New York)

We aim to respond within 24 hours.

Track your order anytime at our Order Tracking Page.